Frequently Asked Questions

What happens when the Telecare alarm is activated?

What happens if I lose my Telecare pendant?

How quickly can a Telecare alarm be setup?

How is the Telecare personal alarm installed?

What is a keysafe and why do I need one?

A keysafe is a small metal box, which contains a set of keys, and is fixed onto the outside of your property. The keysafe is programmed with a passcode (chosen by you) and when this passcode is entered, the box opens allowing access to the keys inside.

Having a keysafe installed gives an extra layer of security by allowing emergency contacts and paramedics access to your property if you need urgent assistance. In the event of you pressing your Telecare pendant and needing emergency services, our monitoring centre will pass your code to the paramedics who will then gain access to your property with no delay.

What happens if I can’t talk to the monitoring centre?

What is the home / away button?

Will my alarm work if there is a power cut?

How can I refer a patient or client?

How many contacts do I need to have?

Can I order a second Telecare pendant?

A second Telecare pendant is perfect in situations where two vulnerable, elderly or disabled people are living together. A second Telecare pendant means that both users can share the same alarm base unit, avoiding the cost of having two Telecare personal alarms.

A second pendant can also be useful for clients who would like a spare. This can give extra peace of mind, and also allows one pendant to remain in a single place (often next to the bed) so that it is always available.

Do I need to test my Telecare pendant?

What is the minimum initial term?

What happens if I accidentally activate the alarm?

What is your cancellation policy?

What happens if my Telecare personal alarm develops a fault?

What happens when the Telecare alarm is activated?

What happens if I lose my Telecare pendant?

How quickly can a Telecare alarm be setup?

How is the Telecare personal alarm installed?

What is a keysafe and why do I need one?

What happens if I can’t talk to the monitoring centre?

What is the home / away button?

Will my alarm work if there is a power cut?

How can I refer a patient or client?

How many contacts do I need to have?

Can I order a second Telecare pendant?

Do I need to test my Telecare pendant?

What is the minimum initial term?

What happens if I accidentally activate the alarm?

What is your cancellation policy?

What happens if my Telecare personal alarm develops a fault?

Telecare Choice offer two simple price plans to ensure that you can get your personal alarm up and running as soon as possible.

Of course, both of our price plans come with free 24-hour delivery so that you can have your new alarm and pendant installed sooner, rather than later.

Once installed the alarm user will be covered by our 24-hour Monitoring Team. Should they need help, day or night, all they need to do is simply push the Telecare pendant and a member of the team will respond within seconds.

The Monitoring Team will then take appropriate action to ensure the user gets help - whether this is contacting a relative or the emergency services. Ensure help can gain access to the property with a Keysafe.

Yearly

£124 per year

Save £20
Best value long term. One annual payment
Choose this option for the best available price for your telecare alarm
Setup fee £39.00
24/7 Monitoring
1 Year Initial Term

Order Yearly

Monthly

£12 per month

Low up front cost followed by monthly payments
Choose this option for the benefits of a telecare alarm with the cost spread over manageable monthly payments
Setup fee £39.00
24/7 Monitoring
2 Month Initial Term

Order Monthly