Frequently Asked Questions
When the Telecare personal alarm is activated, a member of our monitoring centre responds almost immediately.
They then attempt to make contact with the alarm user using the base unit and their landline telephone.
Depending on the situation, the Telecare operative then arranges the necessary help in the form of family, neighbours, carers or the emergency services.
If the Telecare pendant is lost we can arrange a replacement for a small charge. Simply call us on 0800 635 7000 to arrange this.
Providing that the user’s details are quickly completed online, we can have an alarm up and running the very next day after it is ordered. The user can start using their Telecare pendant within 12 hours after we receive the forms.
The Telecare alarm can be installed very quickly and easily by the user themselves or a willing friend, family member or neighbour. The Telecare alarm simply needs to be connected to the telephone socket and mains power. It comes with full instructions and if you do need any assistance we are more than happy to help over the phone.
A keysafe is a small metal box, which contains a set of keys, and is fixed onto the outside of your property. The keysafe is programmed with a passcode (chosen by you) and when this passcode is entered, the box opens allowing access to the keys inside.
Having a keysafe installed gives an extra layer of security by allowing emergency contacts and paramedics access to your property if you need urgent assistance. In the event of you pressing your Telecare pendant and needing emergency services, our monitoring centre will pass your code to the paramedics who will then gain access to your property with no delay.
Our monitoring centre will quickly realise that you are unable to speak to them and will go on to contact one of your nominated contacts and ask them to attend.
By pressing the yellow home/away button you are letting the monitoring centre know that you are not at home. Pressing it again will tell them that you are at home again.
Telecare personal alarm users should feel free to ignore this function if they would rather not use it.
Yes, as long as your phone line is working, your Telecare personal alarm's battery will last up to 48 hours without power.
You can easily refer a patient or client to us by using the online referrals form available here, or by calling us on 0800 635 7000.
We recommend that you have as many contacts as possible, up to a maximum of 5.
If you have 2 or less contacts, we recommend that you install a keysafe.
A second Telecare pendant is perfect in situations where two vulnerable, elderly or disabled people are living together. A second Telecare pendant means that both users can share the same alarm base unit, avoiding the cost of having two Telecare personal alarms.
A second pendant can also be useful for clients who would like a spare. This can give extra peace of mind, and also allows one pendant to remain in a single place (often next to the bed) so that it is always available.
We advise that a Telecare pendant is tested at least once a month. This can be done by pressing the red button on the pendant and letting the monitoring centre know that you are testing when they answer.
The minimum initial term for a Telecare personal alarm is two months.
This is never a problem for our monitoring centre. You will simply need to inform the monitoring centre over the loudspeaker on your Telecare alarm unit that the alarm was pressed by accident. They will then close down the line once they are reassured that you are safe.
You can cancel your alarm at any time. Simply call us on 0800 635 7000 and we will talk you through the cancellation process.
Faults are rare but Telecare Choice will resolve any problems you may have with your personal alarm. If your alarm is faulty, we will replace it as soon as possible, usually within 24 hours.
When the Telecare personal alarm is activated, a member of our monitoring centre responds almost immediately.
They then attempt to make contact with the alarm user using the base unit and their landline telephone.
Depending on the situation, the Telecare operative then arranges the necessary help in the form of family, neighbours, carers or the emergency services.
If the Telecare pendant is lost we can arrange a replacement for a small charge. Simply call us on 0800 635 7000 to arrange this.
Providing that the user’s details are quickly completed online, we can have an alarm up and running the very next day after it is ordered. The user can start using their Telecare pendant within 12 hours after we receive the forms.
The Telecare alarm can be installed very quickly and easily by the user themselves or a willing friend, family member or neighbour. The Telecare alarm simply needs to be connected to the telephone socket and mains power. It comes with full instructions and if you do need any assistance we are more than happy to help over the phone.
A keysafe is a small metal box, which contains a set of keys, and is fixed onto the outside of your property. The keysafe is programmed with a passcode (chosen by you) and when this passcode is entered, the box opens allowing access to the keys inside.
Having a keysafe installed gives an extra layer of security by allowing emergency contacts and paramedics access to your property if you need urgent assistance. In the event of you pressing your Telecare pendant and needing emergency services, our monitoring centre will pass your code to the paramedics who will then gain access to your property with no delay.
Our monitoring centre will quickly realise that you are unable to speak to them and will go on to contact one of your nominated contacts and ask them to attend.
By pressing the yellow home/away button you are letting the monitoring centre know that you are not at home. Pressing it again will tell them that you are at home again.
Telecare personal alarm users should feel free to ignore this function if they would rather not use it.
Yes, as long as your phone line is working, your Telecare personal alarm's battery will last up to 48 hours without power.
You can easily refer a patient or client to us by using the online referrals form available here, or by calling us on 0800 635 7000.
We recommend that you have as many contacts as possible, up to a maximum of 5.
If you have 2 or less contacts, we recommend that you install a keysafe.
A second Telecare pendant is perfect in situations where two vulnerable, elderly or disabled people are living together. A second Telecare pendant means that both users can share the same alarm base unit, avoiding the cost of having two Telecare personal alarms.
A second pendant can also be useful for clients who would like a spare. This can give extra peace of mind, and also allows one pendant to remain in a single place (often next to the bed) so that it is always available.
We advise that a Telecare pendant is tested at least once a month. This can be done by pressing the red button on the pendant and letting the monitoring centre know that you are testing when they answer.
The minimum initial term for a Telecare personal alarm is two months.
This is never a problem for our monitoring centre. You will simply need to inform the monitoring centre over the loudspeaker on your Telecare alarm unit that the alarm was pressed by accident. They will then close down the line once they are reassured that you are safe.
You can cancel your alarm at any time. Simply call us on 0800 635 7000 and we will talk you through the cancellation process.
Faults are rare but Telecare Choice will resolve any problems you may have with your personal alarm. If your alarm is faulty, we will replace it as soon as possible, usually within 24 hours.
Pricing Plans
Telecare Choice offer two simple price plans to ensure that you can get your personal alarm up and running as soon as possible.
Of course, both of our price plans come with free 24-hour delivery so that you can have your new alarm installed soon, rather than later.
Once installed you will be covered by our 24-hour monitoring team. Should you need help, day or night, simply push your Telecare pendant and a member of the team will respond within seconds.
He or she will then take appropriate action, whether this is contacting a relative or the emergency services. Ensure help can gain access to the property with a Keysafe.
Yearly
- Save £20
- Best value long term. One annual payment
- Choose this option for the best available price for your telecare alarm
- Introductory Fee £39.00
- 24/7 Monitoring
- 1 Year Initial Term
Monthly
- Low up front cost followed by monthly payments
- Choose this option for the benefits of a telecare alarm with the cost spread over manageable monthly payments
- Introductory Fee £39.00
- 24/7 Monitoring
- 2 Month Initial Term
