The Telecare Choice Team
The Telecare team are here 24 hours a day, 7 days a week and all 12 months of the year. All of our customers can rest assured that the Telecare team is always on standby ready to help.
If you have any questions, queries or wish to place an order please feel free to call at any point.
The Telecare team have received accreditation from the Telecare Services Association (TSA) ensuring that they provide a platinum service to all customers. The TSA is the industry and standards body for Telecare and Telehealth service in the UK.
24/7 Support Team
The Telecare Choice alarm centre is open all year round at all hours of the day. Our care team is always on hand and as as they are connected to your personal alarm they are just a button press away should you need their support.
One push of your pendant button sends an alert call through to the alarm centre who will answer through your alarm unit straight away.
Getting the help you need
The Telecare team have gone through extensive training to ensure that they can provide the best possible service, and deal with a number emergency situations.
When you press your button a member of the Telecare team will speak to you through your alarm unit, assess the situation and call either your emergency contacts or the emergency services.
Getting Started with the Telecare Team
When you receive the alarm unit, have submitted all your details and have plugged everything in then it will be ready to test.
You will receive a ready to test email once we are all set for your very first test over the alarm system.
All you will need to do is press the help button on the alarm unit and let the Telecare team know you are doing your very first test.
The Telecare team will then talk you through a number of tests to ensure everything is working correctly in all scenarios.
Annie, Sunderland
I felt so much better coming out of hospital to a Telecare button. I'd had my knee replaced and was vulnerable to falls. It made me feel safer.
Dan, Cardiff
We've found that the alarm hasn't just benefited Mum's life but ours as well. We worry less knowing she can let people know if there's a problem.
Robert, Nottingham
The alarm has made a huge difference to Mum’s confidence and it definitely brings me a lot of comfort.
Dr. Spratt, Worcestershire
For patients at high risk of falls, living independently at home can be a real struggle. Telecare alarms help give them that extra confidence by making sure help is always readily available.
Pricing Plans
Telecare Choice offer two simple price plans to ensure that you can get your personal alarm up and running as soon as possible.
Of course, both of our price plans come with free 24-hour delivery so that you can have your new alarm and pendant installed sooner, rather than later.
Once installed the alarm user will be covered by our 24-hour Monitoring Team. Should they need help, day or night, all they need to do is simply push the Telecare pendant and a member of the team will respond within seconds.
The Monitoring Team will then take appropriate action to ensure the user gets help - whether this is contacting a relative or the emergency services. Ensure help can gain access to the property with a Keysafe.
Protecting Elderly People Across the UK
The elderly and disabled often need special measures to manage the risks associated with living alone.
This can lead to people moving into a home or residential care. We believe that this doesn't need to happen. Our Telecare Alarms assist the elderly and help them to remain safe in the comfort of their own home.
A Telecare Alarm service provides elderly people who live alone with somebody to call for help if they suffer a fall, feel unwell or need some reassurance. Simplicity is at the heart of the Telecare Alarm and our 24-hour service allows elderly people across the UK to remain confident in the comfort of their own home.
Remain independent and join the Telecare Choice community today to ensure that help is always available.
WEAR IT YOUR WAY
The Telecare Pendant can be worn around the wrist or around the neck. Alarm users can choose the option which is most comfortable to them.
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EASY TO INSTALL & SET-UP
The Telecare Alarm can be installed within five minutes. Simply plug in the base unit, connect the telephone to the unit and begin a test call.
Read MoreA TELECARE ALARM DESIGNED FOR YOU
The Telecare Alarm contains all of the latest industry technology and has been designed to be as easy and simple to use as possible.
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HOW DOES THE TELECARE SERVICE WORK?
In an emergency, the alarm user simply presses the button on the pendant. This sends an alert to our 24-hour monitoring team.
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